Terms & Conditions

These Terms & Conditions govern quotations, sales, orders, production, and transactions conducted with GS Rugs. By placing an order with GS Rugs, the buyer agrees to these Terms & Conditions.

1. General

GS Rugs is a manufacturer and exporter of rugs, carpets, doormats and bathmats based in Agra, India. These Terms & Conditions apply to all domestic and international orders unless otherwise agreed in writing between GS Rugs and the buyer.

2. Product Specifications

All products are manufactured according to the specifications agreed with the buyer.

Due to the handmade nature of certain products and the use of natural materials, minor variations in color, texture, size, shape, weaving, stitching, pattern and finish may occur. Such variations are considered normal characteristics of handmade and natural-fiber products and may not be considered manufacturing defects.

3. Pricing

All prices are quoted in the agreed currency and are based on the specifications, quantity, packaging and shipping terms stated in the quotation.

Prices may be revised if specifications, quantities, raw material costs, packaging requirements or shipping conditions change before order confirmation.

4. Minimum Order Quantity (MOQ)

MOQ requirements vary depending on the product design, size, material, customization and order quantity.

The applicable MOQ will be mentioned in the quotation or order confirmation.

5. Samples

Samples can be provided upon request.

Sample charges, product development charges, courier charges and other applicable costs will generally be borne by the buyer unless otherwise agreed in writing.

Sample specifications should be confirmed before production of the sample.

6. Order Confirmation

Production will commence only after receiving written order confirmation and the agreed advance payment.

Once an order has been confirmed and production has commenced, changes or cancellations may be subject to additional costs.

7. Payment Terms

Unless otherwise agreed in writing, our standard payment terms may be:

• 30% advance payment upon order confirmation

• 70% balance payment before shipment

Alternative payment terms may be agreed upon in writing depending on the order, buyer and transaction requirements.

8. Production Lead Time

Production lead times are estimates and depend on the product type, order quantity, customization requirements, raw material availability, sampling approval and packaging requirements.

Any estimated production period will be communicated in the quotation or order confirmation.

9. Shipping and Delivery

Delivery schedules are approximate and may be affected by circumstances outside GS Rugs' reasonable control, including shipping delays, port congestion, customs procedures, transportation disruptions and other unforeseen events.

The agreed shipping term, destination and delivery responsibilities will be stated in the quotation, proforma invoice or purchase order confirmation.

10. Inspection and Claims

The buyer is responsible for inspecting the goods promptly after receipt.

Any claim relating to shortage, visible damage or significant product defects should be reported to GS Rugs in writing within 7 days of delivery, together with relevant photographs, videos and shipment details where applicable.

Claims reported after this period may not be accepted unless otherwise agreed.

11. Custom and Private-Label Orders

Customized products, private-label products and products manufactured according to buyer-provided specifications, designs or measurements cannot normally be canceled or returned after production has commenced.

Any cancellation or modification of a custom order will be considered on a case-by-case basis and may involve applicable costs.

12. Quality Assurance

GS Rugs conducts quality inspections before shipment.

For handmade and natural-material products, minor variations in color, texture, weaving, dimensions and appearance may occur. These variations are inherent to the manufacturing process and do not necessarily indicate a defect.

13. Intellectual Property

All logos, trademarks, artwork, designs and other intellectual property supplied by the buyer remain the property of the buyer.

The buyer confirms that it has the necessary rights and authorization to provide such materials to GS Rugs for production.

GS Rugs will use buyer-provided intellectual property only for the agreed order unless otherwise authorized.

14. Force Majeure

GS Rugs shall not be responsible for delays or failure to perform its obligations where such delays or failure result from circumstances beyond reasonable control, including but not limited to:

• Natural disasters

• Pandemics or epidemics

• Fire or flood

• Strikes or labor disruptions

• Government actions or restrictions

• Transportation disruptions

• Port congestion

• War or civil disturbances

• Customs delays

• Raw material shortages

• Other unforeseen circumstances beyond reasonable control

15. Limitation of Liability

To the extent permitted by applicable law, GS Rugs' liability relating to a particular order shall not exceed the value of the goods supplied under the relevant purchase order.

GS Rugs shall not be responsible for indirect, incidental or consequential losses arising from the use, resale or distribution of the products, except where such limitation is not permitted by applicable law.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute shall be subject to the applicable jurisdiction in India, unless otherwise agreed in writing between the parties.

17. International Buyers

International buyers are responsible for providing accurate shipping information, product requirements, import documentation and any other information reasonably required to process their orders.

Buyers should ensure that the products ordered comply with the applicable import regulations and requirements of their destination country.

18. Shipping Terms – Incoterms®

Unless otherwise agreed in writing, international shipments may be handled according to the Incoterms® 2020 rules.

Depending on the order and destination, GS Rugs may offer the following shipping terms:

EXW – Ex Works

The buyer is responsible for collecting the goods from the agreed GS Rugs facility and arranging transportation, insurance, export/import clearance and related costs as applicable.

FOB – Free on Board

GS Rugs is responsible for delivering the goods to the agreed port and completing the seller's responsibilities under the applicable FOB Incoterms® 2020 rule. The buyer assumes the applicable costs and risks according to the agreed Incoterm once the goods are loaded on board the vessel.

CIF – Cost, Insurance and Freight

GS Rugs arranges and pays for transportation and the required insurance to the agreed destination port, according to the applicable CIF Incoterms® 2020 rule. Import duties, taxes, customs clearance and destination charges remain the buyer's responsibility unless otherwise agreed.

DDP – Delivered Duty Paid

DDP may be available for selected destinations upon request and subject to mutual agreement. The responsibilities for duties, taxes, customs clearance and delivery will be confirmed in writing before the order is finalized.

The applicable shipping term will be clearly stated in the quotation, proforma invoice or purchase order confirmation.

19. Accepted Payment Methods

Subject to mutual agreement, GS Rugs may accept:

• T/T (Telegraphic Transfer / Bank Transfer)

• Letter of Credit (L/C) for qualifying orders

• PayPal for samples and eligible small orders

• Alibaba Trade Assurance, where applicable

• Other mutually agreed payment methods

Bank charges in the buyer's country shall generally be borne by the buyer. Intermediary bank charges will be allocated according to the agreed payment terms.

20. Currency

Unless otherwise specified, quotations and invoices are generally issued in United States Dollars (USD).

Alternative currencies may be accepted upon mutual agreement.

21. Import Duties and Taxes

Unless otherwise agreed under DDP terms, the buyer is responsible for applicable:

• Import duties

• Customs clearance charges

• Import taxes

• VAT/GST or similar taxes

• Destination charges

• Import permits and licenses

• Other fees imposed by the destination country

The buyer is responsible for ensuring that the products can legally be imported into the destination country.

22. Packaging

Products will be packed according to the packaging requirements agreed for the order.

Standard export packaging may be provided where applicable. Customized retail packaging, private-label packaging, barcode labels, tags and special packing requirements must be confirmed before production.

Any additional packaging costs will be communicated to the buyer before order confirmation.

23. Changes to Terms & Conditions

GS Rugs reserves the right to update these Terms & Conditions when necessary. The Terms & Conditions applicable to a confirmed order will be those agreed between GS Rugs and the buyer at the time of order confirmation, unless otherwise agreed in writing.

24. Contact Information

For questions regarding rugs, carpets, doormats, bathmats, wholesale orders, customized products, samples, exports or these Terms & Conditions, please contact:

GS Rugs
Rugs, Carpets, Doormats & Bathmats Manufacturer & Exporter
Agra, Uttar Pradesh, India

Email: hello@gsrugs.in
Phone: +91-9927663739
Website: www.gsrugs.in

Frequently Asked Questions (FAQ)

1. Are you a manufacturer or a trading company?

Answer:
GS Rugs is a professional manufacturer and exporter of rugs, carpets, doormats and bathmats, based in Agra, India. We have been manufacturing home textile and floor covering products since 2000. We offer factory-direct pricing, quality-controlled production and reliable service to wholesalers, retailers, importers and businesses worldwide.

2. Can you customize rugs or other products according to our requirements?

Answer:
Yes. We offer OEM and customized manufacturing services. We can develop products according to your required size, shape, color, material, pattern, design, construction, logo and packaging. You can share your drawings, images, specifications or samples with us for development.

3. What is your Minimum Order Quantity (MOQ)?

Answer:
Our MOQ depends on the product type, size, material and customization requirements. We can also discuss trial orders and smaller quantities for new customers, depending on the product.

4. Can I get a sample before placing a bulk order?

Answer:
Yes. We can provide samples for evaluation before bulk production. Sample charges and shipping costs may apply. Depending on the order quantity and agreed terms, sample charges may be adjusted against a subsequent bulk order.

5. How do you ensure product quality?

Answer:
We maintain quality control throughout the manufacturing process, from raw material selection to production, finishing and final packing. Products are inspected before dispatch to help ensure consistent quality, proper finishing and export-ready packaging.

6. What is your production lead time?

Answer:
Production lead time depends on the product, order quantity, material availability and customization requirements. As a general guideline, samples may take around 5–10 days, while bulk orders may take approximately 20–35 days. We confirm the exact production schedule when quoting your order.

7. What shipping methods do you offer?

Answer:
We can arrange Sea Freight, Air Freight, Express and Door-to-Door shipping, depending on the destination, shipment size and customer's requirements. We can discuss suitable shipping terms such as EXW, FOB, CIF and other mutually agreed terms.

8. What payment methods do you accept?

Answer:
We generally accept T/T (Bank Transfer) and other mutually agreed payment methods. Payment terms may vary depending on the order value, product and customer requirements.

9. Can you provide private labeling and custom packaging?

Answer:
Yes. We can provide private labeling and customized packaging according to your requirements. Options may include custom labels, tags, barcode stickers, printed packaging, retail packaging, cartons and export packaging.

10. What types of rugs and floor coverings do you manufacture?

Answer:
We manufacture a wide range of rugs, carpets, doormats and bathmats in different materials, sizes, shapes, colors, patterns and constructions. We can also develop customized products for wholesalers, retailers, hospitality businesses, importers and private-label brands.

11. Do you supply rugs for wholesale and export?

Answer:
Yes. GS Rugs supplies products for wholesale, retail, private-label and export requirements. We work with international buyers and can discuss product specifications, quantities, packaging and shipping requirements according to each order.

12. Why should we choose GS Rugs?

Answer:
GS Rugs combines manufacturing experience, product development, customization, quality control and export support. We focus on consistent product quality, competitive factory pricing, reliable communication, suitable packaging and timely delivery. Our aim is to build long-term business relationships with customers worldwide.

Contact GS Rugs

For questions about rugs, carpets, doormats, bathmats, wholesale orders, customized products, samples or export enquiries, please contact us.

GS Rugs
Rugs, Carpets, Doormats & Bathmats Manufacturer & Exporter
Agra, India
Website: www.gsrugs.in
Email: hello@gsrugs.in
Phone: +91-9927663739

Return & Exchange Policy

At GS Rugs, customer satisfaction is important to us. We strive to manufacture and supply rugs, carpets, doormats and bathmats according to the agreed specifications and quality requirements.

1. Eligibility for Returns and Exchanges

Returns or exchanges may be accepted in the following circumstances:

• Products are significantly damaged during transit.

• Products differ materially from the approved sample or agreed specifications.

• A genuine manufacturing defect is identified upon receipt.

• There is a confirmed shortage or incorrect item supplied by GS Rugs.

All claims are subject to verification and approval by GS Rugs.

2. Inspection Period

Buyers should inspect the goods immediately upon receipt.

Any claim relating to damage, manufacturing defects, shortages, incorrect products or significant discrepancies must be submitted to GS Rugs in writing within 7 days of delivery.

Claims should include sufficient evidence for verification.

3. Claims Procedure

To process a return, exchange or replacement request, the buyer should provide:

• Order number, purchase order or invoice reference.

• Clear photographs and/or videos showing the issue.

• A detailed description of the defect, damage or discrepancy.

• Photographs of the outer packaging where the issue appears to have occurred during transportation.

• Any other information reasonably requested by GS Rugs for verification.

4. Non-Returnable Items

The following products are generally not eligible for return or exchange:

• Custom-made products.

• Private-label products.

• Products manufactured according to buyer-specific designs, measurements or specifications.

• Products that have been used, altered, washed, damaged or improperly stored after delivery.

• Products damaged due to improper handling or use after delivery.

• Products returned without prior written authorization.

• Minor variations in color, texture, size, shape, weaving, pattern or finish that are characteristic of handmade products or natural materials.

5. Handmade and Natural Material Variations

Many GS Rugs products may be handmade or manufactured using natural and/or textured materials.

Natural variations in color, texture, weave, thickness, pattern and dimensions may occur between individual pieces or production batches. Such variations are normal characteristics of handmade and natural-material products and are not necessarily considered defects.

6. Return Authorization

No product should be returned to GS Rugs without prior written authorization.

If a return is approved, GS Rugs will provide the applicable return instructions and shipping details.

Unauthorized returns may not be accepted.

7. Exchange or Replacement

After reviewing and verifying a valid claim, GS Rugs may, depending on the circumstances:

• Replace the affected product.

• Repair the product where reasonably possible.

• Provide a credit note.

• Provide a partial refund for the affected goods.

• Provide another mutually agreed solution.

The appropriate resolution will depend on the nature and extent of the issue.

8. Shipping Costs

If an approved return, replacement or exchange is caused by a confirmed manufacturing defect, incorrect product supplied by GS Rugs, or an error attributable to GS Rugs, reasonable return or replacement shipping costs may be borne by GS Rugs, subject to prior agreement.

In other circumstances, shipping and related costs will generally be the responsibility of the buyer.

9. Refund Policy

Where a refund is approved, it will generally be processed through the original payment method or another method mutually agreed by both parties.

Refund processing times may vary depending on the payment provider, bank and international payment procedures.

Any non-refundable bank charges, payment-processing fees, shipping charges or other costs may be deducted where applicable and where agreed between the parties.

10. International Orders

For international orders, buyers should inspect shipments promptly after delivery and document any visible transportation damage before accepting the shipment where possible.

Any customs duties, import taxes or destination-country charges already incurred are generally non-refundable by GS Rugs unless otherwise agreed in writing.

11. Limitation of Liability

To the extent permitted by applicable law, GS Rugs' liability for an approved claim shall not exceed the invoiced value of the affected products.

12. Contact Information

For questions regarding returns, exchanges, claims, orders or products, please contact:

GS Rugs
Rugs, Carpets, Doormats & Bathmats Manufacturer & Exporter
Agra, Uttar Pradesh, India

Email: hello@gsrugs.in
Phone: +91-9927663739
Website: www.gsrugs.in

Privacy Policy

Effective Date: September 27, 2026

At GS Rugs, we respect your privacy and are committed to protecting the personal information you provide through our website, www.gsrugs.in, and through our business communications.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the circumstances in which it may be shared.

1. Information We Collect

When you contact GS Rugs, request a quotation, submit an inquiry, request a sample, or place an order, we may collect information such as:

• Name

• Company name

• Email address

• Phone or WhatsApp number

• Billing and shipping address

• Country and business location

• Product and order requirements

• Inquiry and quotation details

• Customization requirements

• Payment and transaction-related information

• Website usage and technical information

We only request information that is reasonably necessary for our business communication, order processing and customer service.

2. How We Use Your Information

We may use the information collected to:

• Respond to product and business inquiries

• Provide quotations and product information

• Process and manage orders

• Arrange samples and product development

• Communicate regarding production and shipments

• Arrange shipping and logistics

• Provide customer support

• Improve our website, products and services

• Maintain business and transaction records

• Comply with applicable legal and regulatory requirements

3. Information Sharing

GS Rugs does not sell, rent or trade personal information to third parties for their own marketing purposes.

Where necessary to operate our business, we may share relevant information with:

• Shipping and logistics companies

• Courier and freight providers

• Payment service providers and banks

• Customs and government authorities where required

• Website, hosting and technical service providers

• Professional advisers or service providers assisting with our business operations

• Authorities where disclosure is required by applicable law

We aim to share only the information reasonably necessary for the relevant purpose.

4. Data Security

GS Rugs takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of internet transmission, electronic storage or communication can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity and analyze website traffic.

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

6. Website Analytics

We may use website analytics and similar tools to understand how visitors use www.gsrugs.in, such as pages visited, general geographic information, device type and website traffic sources.

This information may be used to improve website performance, content and user experience.

7. Third-Party Links

Our website may contain links to third-party websites, marketplaces, social media platforms, payment services or other external websites.

GS Rugs is not responsible for the privacy policies, security practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

8. International Data Transfers

GS Rugs serves customers and business partners in India and other countries.

Where necessary to process inquiries, orders, payments, shipping or international business transactions, personal information may be transferred or accessed across international borders.

9. Data Retention

We retain personal information for as long as reasonably necessary for business purposes, including:

• Processing orders and inquiries

• Maintaining business records

• Managing customer relationships

• Resolving disputes

• Meeting accounting, tax and legal requirements

When information is no longer required, we may delete or securely dispose of it, subject to applicable legal and record-keeping requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Withdraw consent where processing is based on consent

• Ask questions about how your information is being used

Requests may be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and business services are intended primarily for businesses, buyers, importers, wholesalers, retailers and other customers.

We do not knowingly collect personal information from children for marketing or business purposes.

12. Business Communications

If you contact GS Rugs by email, telephone, WhatsApp, website forms or other communication channels, we may retain relevant communication details to respond to your inquiry, provide quotations, manage orders and maintain business records.

You may request that we stop non-essential marketing communications where applicable.

13. Changes to This Privacy Policy

GS Rugs may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legal requirements.

Any updated version will be published on this page with a revised Effective Date.

14. Contact Us

If you have any questions about this Privacy Policy or how GS Rugs handles personal information, please contact us:

GS Rugs
Rugs, Carpets, Doormats & Bathmats Manufacturer & Exporter
Agra, Uttar Pradesh, India

Email: hello@gsrugs.in
Phone: +91-9927663739
Website: www.gsrugs.in

Customer Support

For product inquiries, quotations, samples and business requirements:

Phone / WhatsApp: +91-9927663739
Email: hello@gsrugs.in

Testimonial 

Indian Customers

• [ Vijay ] — [Simpi Home Decor ], India
  “We were satisfied with the rug quality, finishing and communication throughout the order. The team was responsive and delivered according to the agreed specifications.”

• [Yaksha ] — [Coocon Decor ], India
  “GS Rugs provided good product development support and helped us with our customized rug requirements. We appreciated their attention to size, material and finishing.”

International Customers

• [Jackie Sims ] — [ ], Australia
  “The products were manufactured according to our specifications and the communication with the GS Rugs team was clear throughout the process.”

• [Daniel] — [Rugs Room ], UK
  “We appreciated the quality control, packaging and professional communication during our order. GS Rugs was responsive to our requirements.”

• [ Kull ] — [ The Rugs Story ], Germany
  “The team understood our product requirements and provided the information needed for our import order. The products were packed appropriately for export.”